Privacy Policy

Norms Water Haulage

Effective Date: February 2026

Norms Water Haulage (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, website visitors, and communication subscribers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or communicate with us.

1. Information We Collect

We may collect personal information including:

  • Name

  • Phone number

  • Email address

  • Service address or delivery location

  • Billing information

  • Any information voluntarily submitted through contact forms, booking requests, or communications

We may also collect limited technical information such as IP address, browser type, and website usage data to improve website performance.

2. How We Use Your Information

We use collected information to:

  • Provide water haulage and related services

  • Respond to inquiries and customer service requests

  • Schedule deliveries or service appointments

  • Send service updates, confirmations, or account notifications

  • Improve our website and customer experience

  • Comply with legal or regulatory requirements

3. SMS Communications & Consent

By providing your phone number and opting in, you consent to receive SMS (text) messages from Norms Water Haulage related to:

  • Service updates

  • Appointment confirmations

  • Delivery notifications

  • Customer support communications

SMS Terms:

  • Message frequency varies depending on service activity.

  • Message and data rates may apply according to your mobile carrier plan.

  • You may reply STOP at any time to opt out of future messages.

  • You may reply HELP for additional information or contact support directly.

  • Consent to receive SMS messages is not a condition of purchase.

4. Sharing of Information

We respect your privacy.

  • Your personal information will not be sold, rented, or shared with third parties for marketing purposes.

  • Information may only be shared with trusted service providers when necessary to operate our business (such as scheduling or communication platforms), and only for business purposes.

  • We may disclose information if required by law.

5. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission can be guaranteed completely secure.

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand website usage and improve functionality. You may adjust your browser settings to refuse cookies if you prefer.

7. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data where legally permitted

  • Withdraw consent to communications

To make a request, contact us using the information below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Norms Water Haulage
109 Industrial Court, Unit 1A
Dunnville, Ontario, Canada
Website: www.normswaterhaulage.ca
Phone: (905) 774-8146
Email: info@normswaterhaulage.ca